Transferring money between bank accounts what can be difficult about that?

[johnofgwent]

I recently complained to the Coventry Building Society about the OTT security. When we log in online, it calls my wife's phone and she has to enter a 4 digit number which flashes up on the screen.
Then to start a transfer it does it again, even though on the same login session. OK if it is a new payment, but it is to our nominated bank account.
Then when we sent a message to complain about it, guess what, another call and a different 4 digits to enter. It's easy, but what a faff.

Which bank of yours has stepped up security, then PS?

HSBC rolled out additional online security which now makes it next to impossible to actually use the online account.  If i want to log in i have to have my smart phone handy, log in, get a pass code on th ephone and enter it into the website, and i only have 20 seconds to do it

They found out the hard way what THAT does to customer loyalty when i rocked up and demanded all £25,362.24p out into the case in my hand, RIGHT NOW or I call the ombudsman and have your banking licence revoked for refusing me access to my funds

And I had a mask on as well !!

The manager really did not like it, but as i pointed out, i had a builder awaiting £14,000 for my new kitchen he was installing and their bloody web site and app were conspiring to get me a record as a non payer of my bills and that was not something i was prepared to put up with. They were AWFULLY apologetic then, but as i said at full volume, too fucking late mate, Starling are my bank of choice now. 

Santander have decided to get very analretentive in the operation of their credit card too, I cannot do anything without the bloody phone. The first time i need the card to do something in the back of beyond where thee is no signal, a complaint is going straight to the ombudsman. My complaint to them fell on deaf ears so i have just cause to assume all communication with the bank on the matter has been exhausted.

It is very expensive for a bank to have to investigate and compensate for their technology-dependent fuckups and if enough people keep making complaints they will give up and return to how it was.

[patman post]

Bank security seems to have been beefed up recently, but there are now more ways to access and operate accounts. We seldom visit a bank branch and manage to do most things online or in person with a card. We've also got rid of check books and paying in books. The 11,500 post offices around the UK are able to carry out routine business for most banks and it has more branches than all bank and building societies put together. If bigger amounts of cash are wanted (say £300 or more) there are plenty of secure cash machines around, though the only times we seem to need cash these days is a £1 or 1€ coin for the supermarket trolley — even smaller shops round here operate touch...

[papasmurf]

Its gordon brown's fault, he started this madcap know your customer fuckaboutery

The regulations are new so it can't be Gordon Brown's fault.

[johnofgwent]

Its gordon brown's fault, he started this madcap know your customer fuckaboutery

[papasmurf]

Which bank of yours has stepped up security, then PS?

Nationwide, I am going to have to reregister the accounts I transfer money to.  I lost count of the number of times I had to use the card reader.
I had a similar rigmarole a few weeks ago when the mechanic I use wanted bank to bank payment for a new motorcycle.
(Although now that is set up I can use that for all payments to him without going inside his shop/workshop.)

[Barry]

I recently complained to the Coventry Building Society about the OTT security. When we log in online, it calls my wife's phone and she has to enter a 4 digit number which flashes up on the screen.
Then to start a transfer it does it again, even though on the same login session. OK if it is a new payment, but it is to our nominated bank account.
Then when we sent a message to complain about it, guess what, another call and a different 4 digits to enter. It's easy, but what a faff.

Which bank of yours has stepped up security, then PS?

[papasmurf]

It appears my bank has gone nuts about security, it took me 1/2 an hour just to transfer money from my bank account to my wife and I's joint account with another bank.
I came close to losing the will to live.